Dark Sky

Help Center

iPhone
Android

Apple Watch

Why isn't the Apple Watch updating properly?
Many times these problems are related to the operating system itself. However, please try one of the following options, as some have successfully fixed issues for other users:
  • Make sure that your watch OS and iOS and Dark Sky are all running the most up-to-date versions
  • Restart your watch
  • Delete Dark Sky from your watch and reinstall
  • Delete Dark Sky from your phone and reinstall it from the App Store
How do I change from Fahrenheit to Celsius on the Apple Watch?
Go to Dark Sky settings on your phone, and switch the units. This may take several minutes to update the watch.

Location

How do I search for a new location?
If you tap the location bar at the top of the app you will be able to search for a new location. We save your past search locations so you can find them again easily.
How do I delete a location?
Swipe to the left on top of the city name. Swipe again to remove the “undo” button.
Why isn’t my address updating to my current location?
Please make sure you have Location permissions turned on for Dark Sky. Navigate to your phone’s Android Settings > Apps > Dark Sky and turn on Location permissions. If you are using Android 6, you can visit Permissions directly, to make sure Location is turned on for Dark Sky.
Dark Sky uses my location in the background when notifications are turned on. Won’t this drain my battery?
No, this should not drain your battery. Dark Sky uses Android’s built-in location services, which are designed to minimize battery usage while operating in the background.

Location

How do I search for a new location?
If you tap the location bar at the top of the app you will be able to search for a new location. We save your past search locations so you can find them again easily.
How do I delete a location?
Tap the red X next to the city name.
Why isn’t my address updating to my current location?
Please make sure you have Location Services turned on for Dark Sky. You can check by going to the iPhone Settings > App > Privacy > Location Services, and then scroll to Dark Sky.
Dark Sky uses my location in the background when notifications are turned on. Won’t this drain my battery?
No, this will not drain your battery. Dark Sky does not use GPS, which can be a big battery hog, to get your location in the background. Rather, your phone will periodically find your location via wifi and cell tower triangulation, which doesn’t have an adverse effect on battery.

Notifications

Why am I not receiving my notifications?
Make sure you’ve given permission for Dark Sky to use your location and that you haven’t removed permission for Dark Sky to send notifications. Navigate to your phone’s Android Settings > Apps > Dark Sky and turn on both Location and Notification permissions. On Android 6 you can visit Permissions directly to make sure Location is turned on and Notifications are enabled. On Android versions 4 & 5, make sure the “Show Notifications” box is checked.

Notifications

Why am I not receiving my notifications?
Please make sure you have Location Services and Notifications turned on for Dark Sky. Location Services: you can check by going to the iPhone Settings > App > Privacy > Location Services, and then scroll to Dark Sky. It should be set to Always. Notifications: go to iPhone Settings > App > Notifications, and then scroll down to Dark Sky. It should be set to On. If neither of these solve your problem, please uninstall and redownload the app (this is free ‐ you will not be charged!).

Forecasts

How accurate are your weather forecasts?
We take forecasting very seriously at Dark Sky and strive to be as accurate as possible. Our team actively monitors all of the available weather data and uses it to improve the forecasts that we deliver to you. You can see our data sources here: http://forecast.io/raw
In what countries are you available?
Dark Sky is available in the United States (including Hawaii, Alaska, and Puerto Rico), and the United Kingdom, and Ireland, but we are actively working to expand our coverage. Stay tuned!
Where do you get your data?
Dark Sky uses a wide range of government weather data sources, which are aggregated together statistically to provide the most accurate forecast possible for a given location. You can see our weather data sources here: https://darksky.net/dev/docs/sources

Icons and Units

How do I change from Fahrenheit to Celsius?
You can change the units by tapping “Settings” in the app.
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